What is Telehealth?
EmPowered2Shift uses Doxy.Me for all telehealth sessions. Telehealth is the use of video and audio technologies to support long-distance services between providers and their clients.
What equipment do I need to join a session?
You’ll need the below to join a Telehealth (online therapy) session with your provider:
A computer, tablet, or phone (no applications or software to download).
An external or integrated webcam.
An external or integrated microphone.
An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here.
Shut down all background applications to ensure Doxy.me receives the majority of your internet’s bandwidth, especially applications that use your camera.
Do I need a specific internet browser?
If you’re using a Desktop or Laptop, we recommend:
Google Chrome, Mozilla Firefox, or Safari
We recommend the below if you’re using a tablet or mobile phone:
Android – Google Chrome
iOS 11 or newer (iPhone or iPad) – Safari
How do I join our session?
You will be given a code from our assistant to use Doxy.me after your appointment is scheduled. There is only one link and password to enter the waiting room.
Will our sessions be recorded?
If you have any other questions about Telehealth, please email firstname.lastname@example.org